Privacy Policy

Welcome to InCase.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us via our website, www.incasesa.com, or through other platforms where we engage with our customers.

1. Who We Are

InCase is a proudly South African brand creating soulful emergency kits for everyday life. Our website is hosted by Wix.com, and our store is managed by Payfast.

2. What Information We Collect

We may collect the following personal information when you:

Place an order
Subscribe to our newsletter
Contact us via form or WhatsApp
Join our WhatsApp community

Information collected may include:

Full name
Contact details (email, phone number)
Shipping/billing address
Payment details (processed securely through third-party providers)
Product preferences
Browsing activity (cookies, analytics)

3. How We Use Your Information

We use your personal data to:

Fulfill and deliver your orders
Provide customer support
Send order confirmations, updates, or newsletters
Improve our website and service offerings
Keep records as required by law

We only use your information in ways that are:

Relevant
Secure
Never excessive

4. Sharing Your Data

We do not sell your information. We only share necessary data with:

Trusted third-party providers (e.g., couriers, payment processors) to complete transactions or improve services.
Law enforcement or legal requirements, only if absolutely necessary.

5. Data Storage & Protection

Your information is stored securely using Wix’s encrypted servers and our third-party tools. We take reasonable precautions to protect your data from misuse, loss, or unauthorized access.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal data
Ask us to correct or delete your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, email: hello.incasesa@gmail.com

7. Cookies & Analytics

We may use cookies to enhance user experience and improve our website’s performance. You can disable cookies in your browser settings if preferred.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here.

9. Contact Us

If you have questions or concerns, please contact us:
📧 hello.incasesa@gmail.com
📍 Gauteng, South Africa